Shanmugam R
Senior Account Executive - IND & ANZ, Freshworks
- Role
- Senior Account Executive at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shanmugam R
As an Account Manager at Zoom, I focus on fostering strong customer relationships and…
Experience
Senior Account Executive
Nov 2023 — Present · IN
Guiding IND & ANZ-based Enterprise and Mid Market toward effective SaaS CRM solutions for sales and marketing, with key responsibilities like:• Establish, cultivate, and manage the customer relationship at multiple levels (including C-suite), serving as a business advisor to the customer• Ensure retention of clients and grow existing relationships with solutions and additional products• Determine and clearly articulate the value story, trend drivers, and tracking of solutions performance to the customer• Collaborate with internal departments like Solution Engineers, Billing, Marketing, Engineering and Partners to align offerings to the customers & meet business objectives• Advanced consultative selling and negotiation skills with the ability to successfully construct solutions for complex organizations• Identifying and developing new business through networking and events, as well as courtesy and follow-up calls• Preparing and delivering customer presentations and demonstrations of the products, articulately and confidently
Education
Loyola College
Bachelor's degree
2016 — 2019
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