Shanley Brooks

Leader @Atlassian

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2026 — Present

Leader @Atlassian

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ON, CA

Leading Enterprise Account Management team to drive customer success, build strategic partnerships, and maximize customer lifetime value across Atlassian’s enterprise portfolio.

EDUCATION

2011 — 2011

University of Toronto - Rotman School of Management

Athena Program, Leadership

N/A

University of Waterloo

Bachelor of Science and Business, University of Waterloo, Chemistry, French and Business

2010 — 2010

University of Toronto - Rotman School of Management

Managing a High Performance Team, Leadership

2013 — 2016

University of Toronto

Leadership Certificate

N/A

University of Waterloo

Bachelor of Science - BS, Chemistry business

SKILLS

Time ManagementCustomer Relationship Management (Crm)SaasCustomer ExperienceSellingCritical ThinkingSales ManagementSalesCoachingCrmB2bMarketingSalesforce.com AdministrationSales ProcessManagementDirect SalesPeople ManagementTeam LeadershipSales OperationsSalesforce.comCustomer ServiceTeamworkLeadershipCustomer SatisfactionNew Business DevelopmentLead GenerationSolution SellingCloud ComputingAccount ManagementCall CentersBusiness DevelopmentSoftware as a Service (Saas)Human ResourcesSocial Media

ABOUT SHANLEY BROOKS

With 24 years in the technology industry—split between foundational experience in sales and a deeply impactful career in customer success—I bring a balanced perspective that combines customer focus with operational excellence. This breadth of experience has shaped me into a leader who knows how to create momentum, spark collaboration, and guide teams toward meaningful, measurable impact.I excel at streamlining workflows, optimizing daily operations, and solving complex challenges with strategic clarity. Equally passionate about achieving results and developing the people who make those results possible, I find deep reward in mentoring, challenging, and empowering individuals to grow into stronger versions of themselves.My leadership style centres on uncovering each person’s unique strengths and bringing those talents together to create high-performing, “superpower” teams. I foster a resilient, collaborative, and positive workplace culture where people feel inspired to exceed expectations. Dedicated to nurturing talent and driving operational success, I consistently bring out the best in my teams while delivering meaningful business impact.

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Shanley Brooks — Leader at Atlassian in Toronto, ON, CA | Unifers