Shanker K
\"Transforming IT Landscapes, Delivering Secure Digital Futures | Innovative IT Strategist | Automation & DevOps | Compliance & Governance | Cloud Security Expert | Digital Transformation Leader\"
- Role
- Director Ii Information Technology & Associate Xperience at Blue Yonder
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Shanker K
As a seasoned IT professional with over 22 years of experience, I specialize in Incident…
Experience
Director Ii Information Technology & Associate Xperience
Jul 2008 — Present · Hyderabad, IN
I was hired to lead global IT operations and digital transformation, and my efforts enabled improved service delivery, cost savings, and operational excellence.Key Achievements: Global IT Support Leadership: Directed global IT support operations, leading a team of 90+ professionals and delivering 24x7 support for 9500+ users across Azure, O365, Windows, VMWare, and critical systems. Strategic IT Planning: Developed and implemented departmental SLAs, OLAs, and KPIs to drive operational excellence and align IT strategies with business goals, reporting to the CIO. Business Relationship Management: Introduced and led the BRM program and IT roadshows, enhancing IT\'s partnership with business units and showcasing IT achievements, strategies, and KPIs. Digital Transformation: Drove major digital transformation projects, implementing RedCarpet, virtual onboarding, Xperience Centres & modern collaboration tools like Zoom and MS Teams. IT Service Management: Managed and guided ITIL process owners, developing & maturing processes like Major Incident, Service Request, Change & Problem Management. Budget and Vendor Management: Oversaw IT global endpoints/operations budget, developed & negotiated vendor contracts & managed key relationships for cost-effective & high-quality IT services. Global Command Center: Established a Global Command Center, achieving a 90% resolution rate for IT tickets & leading ISO 20K/27K and SOX compliance audits. Cloud Migration: Successfully led major digital transformation projects, migrating servers to Azure & Co-Lo data centers, saving $10M. Infrastructure Optimization: Implemented new backup software, achieving $4M in annual savings & faster recovery times & optimized the Global Command Center for L1/L2 tickets. Team Leadership and Development: Led & expanded a 20+ member Systems & Network engineering team, overseeing infrastructure upgrades, server consolidations & disaster recovery & recruited high-performing talent.
Education
IASE Deemed University
Master of Computer Applications - MCA
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