Shankar Subramanian

About Shankar Subramanian

Tech-savvy, analytical, and results-driven Senior Information Technology professional with 25+ years of experience leading digital transformation and organizational automation initiatives. Skillful in identifying and developing new technologies along with advising leadership of enhancements to existing applications and implementation of new systems. Proven expertise in providing technical assistance and strategic guidance to corporate and field management on IT issues. Proficient in developing projects and setting measurable goals and deadlines to ensure the project aligns with technical strategy and governance, and delivers business outcomes on scope, schedule, and cost. Self-driven and transformational IT leader with skills in developing a shared vision among global teams and coworkers by communicating and mentoring effectively. Key contributions include:• Enabled and delivered Robotic Process Automation program for all of Ciena and built Center of Excellence for RPA at Ciena. • Established ITSM based service management framework, including services metrics.• Built and led HR (Workday) functional and integration team to provide technology solutions to all HR business function. • Led transformation across Ciena to adopt and leverage RPA to automate repeated, high volume manual tasks; led AI implementation both in IT and HR space.• Built and led Service Management team to support ServiceNow platform, and automated numerous processes including access provisioning and asset provisioning using ServiceNow.• Reduced quarter over quarter P1 critical incidents by 30% and managed C-level communications for critical incidents.• Built and managed best in class “IT Operations Command Centers”in USA, India, and Europe to provide 24x7 critical incident management support for Cisco IT.

Experience

1. Executive Director

   Charles River Laboratories

   Apr 2022 — Present

Education

• Louisiana State University

  Masters

  1992 — 1993

Skills

• Management
• IT Management
• Business Process Improvement
• Software Project Management
• Itil
• Pmo
• Integration
• Project Portfolio Management
• Program Management
• Pmp
• Leadership
• IT Service Management
• Vendor Management
• Hands-on Technical Leadership
• Transition Management
• Cloud Computing
• Cross-Functional Team Leadership
• Project Management
• Sdlc
• Infrastructure
• Service Delivery
• IT Strategy