Shankar Shukla
Vp- Head Team IT Infra Technology and Operations Service @Kotak Mahindra Bank
Signup · Get unlimited contacts
WORK HISTORY
Vp- Head Team IT Infra Technology and Operations Service @Kotak Mahindra Bank
Managing Technology, Product, Engineering, and Operations Services across Kotak Mahindra Group-supporting critical business domains including Consumer Banking, Private Banking, 811 Business,Treasury, Securities, Wealth Management, Real Estate, Prime, Consumer Durable, and Loan Business.Skills: CCaaS, CPaaS, Unified Communication, Voice SIP/PRI, MPLS/SDWAN, Office Tele, CEC IT, Chatbot & Voicebot (conversational UI), WFM, Connector, Digital Workplace, Microsoft, Amazon, Meta, Cisco, Aspect, Nice, Verint, Genesys Engage/CX, Nuance,Novelvox,SFDC,Citrix,Remedy,ServiceNow, Cloud Branch/Bank, CRM along with Infra Audit, RBI,IRDA,SEBI,TRAI,DOT- Regulation & Compliance Management. Core Expertise: Contact Centers (CCaaS/CPaaS/Hybrid): Multi-channel solutions with built-in security, audit, and regulatory compliance. Enterprise Networks & Voice: SD-WAN, MPLS, SIP, global voice, and BFSI-grade secured connectivity with regulatory adherence. Data Center & Cloud: Hybrid cloud, DR/BCP solutions, and compliance-driven migration strategies (AWS, Azure, GCP). Digital Workplace: Microsoft Teams, Cisco Webex, Zoom, and Google Workspace with data residency & compliance controls. Governance, Risk & Compliance (GRC): Strong knowledge of RBI IT Guidelines, GDPR, PCI-DSS, ISO27001, SOC2, and BFSI data privacy mandates. Key Achievements: Led regulatory-compliant transformation of group contact centers to enhance CX and meet BFSI audit standards. Directed data center consolidation & hybrid cloud adoption with full alignment to regulatory and compliance frameworks. Delivered secure, high-availability networks ensuring business continuity, customer trust, and risk compliance. Recognized for driving compliance-first IT strategy, ensuring business growth while meeting BFSI governance and regulatory obligations. BFSI operations—integrating voice bots, speech recognition, transcription engines, CI/CD pipelines, and observability tools like Grafana
EDUCATION
University of Mumbai
B.E., Electronic & Telecommunication
University of Mumbai
DIPLOMA, ELECTRONIC & VIDEO ENGINEERING
ITIL v3 Foundations Certified,
APMG International UK
PRINCE2® Practitioner License:P2R/IN087085
APMG International UK
PRINCE2® Foundation License: P2R/IN086643
APMG International UK
ABOUT SHANKAR SHUKLA
A seasoned Professional with experience in handling Complex Roles like Product Management, Solution Architect, Service Delivery Lead, Presale Technical Lead, On-Boarding Specialist, Transition Manager, Project Manager and Migration Specialist.Product Management Solutions & Service Designs Service Adoption & Transition PMO-Program & Project Management Partner and Vendor ManagementCertifications PRINCE2ITIL CSM(Scrum Master)SAFe®5 agilist (Product Owner Product Manager) MicrosoftAWSGCP An Ardent Individual with strong Business Acumen, skilled to Perform in Global Environments with Diverse Cultures and responsible for managing deployment of services including:Cloud Unified Communications Services:Microsoft: O365, MS TEAMS Direct Routing,Azure-ADFS,Federation-Hybrid setup,Skype for Business-Onprem,MFA/MDM Setup,Report-Call Quality Dashboard(CQD).CISCO:Cisco Webex Calling,Webex Meetings and Webex TeamsCloud Interope:Amazon Connect,Poly RealConnect,AW365, Microsoft CVI, BlueGene, Starleave,Zoom, Audiocode-Avaya etc.Hosted Contact Center:Enghouse,COSMOCOM,CISCO Collaboration,Avaya, Genesys.Network Deployment: Global Voice SIP with PSTN DID,LNS(local no\'s),Tollfree,UFIN and Manage number Porting with global teleco carrier asper respective country regulations. Azure/AWS-Cloud network(express route) delivery asper feasibility, Media Cloud Event Solutions, GVPN,MPLS, DIA(Direct Internet Access),Zscaler,vUTM(Threat Management),SDWAN,IPSEC-Security models as per the low-level design solution.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.