Shilpa Shankar
Technical Training Specialist @PaperCut Software
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WORK HISTORY
Technical Training Specialist @PaperCut Software
PaperCut develops print management software solutions such as PaperCut MF, Mobility Print, Google Cloud Print, etc. With global offices, the company prides itself with being an extremely agile, “start-up”, fast-paced, disruptive thought leader. • Lead the Localization programme to translate all the English online training material into regional languages – French, German, Spanish, Portuguese, Mandarin, Japanese, Thai, Russian. This is to support a key revenue generation project to enhance regional partnerships and onboarding. • Lead the creation of sales & tech training courses including Project management and administration, Instructional design, development, production, delivery, metrics, and reporting. • Drive and implement standard operating guidelines and industry best practices. • Contribute to the global and regional training programs, including curriculum development and management, and learning pathways. • Support the provision of a best-in-class partner onboarding plan required for each region via Learner Analysis and Training Needs Assessment
EDUCATION
Mount Carmel College, India
Bachelor of Arts (B.A.), English Literature, Linguistics & Phonetics, Psychology
University of Melbourne
Master of Arts (M.A.), Technical Communication, Information Systems, User Experience Design, Media Law & Ethics
ABOUT SHILPA SHANKAR
An IT Consultant with over 14 years’ experience, I am a specialist in technical and sales communications, instructional design, and training facilitation – from banking and finance to utilities, logistics and print management. Key skills and attributes: • Flair for plain English, information mapping, data design, chunking, structure and organization, documentation standards and style guides. • Experienced in designing, authoring, reviewing and editing various types of technical and process documentation, for both print and web formats (context-sensitive HTML webhelp, user guides, release notes, deployment and implementation guides, participant and facilitator guides, quick reference guides). • Hands-on knowledge of help authoring tools (MS Word, RoboHelp, AuthorIT, MadCap Flare), audio, video and graphics editing tools (SnagIT, HyperSnap, Audacity, Camtasia Studio), and version control tools (Concurrent Versioning System, Visual Source Safe, GIT and SourceTree, SharePoint) • Deep insight into user acceptance and regression testing, usability and user experience writing and design. • Participated in quality management, continuous improvement process (CMMI, ISO). • Worked through all aspects of the SDLC and the DDLC and can learn complex software technology. • Collaborated and liaised with a wide cross section of stakeholders (subject matter experts, architects, developers, testers, project managers, marketing, training, support), using a variety of sources (workshopping, interviewing, observation, and data analysis) to define documentation requirements and architecture. • Experienced with working in an agile environment, planning end-user stories and use cases, hosting scrum meetings for all sprints, facilitating iteration showcases, tracking documentation in Confluence and Jira. • Very proactive, taking on initiatives, organizing own and team’s schedule, priorities and deliverables. • Can work under pressure, juggling multiple projects within tight timeframes.
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