Arun Shankar
Deputy Manager at HDFC ERGO | B.Com | MBA | Lean Six Sigma Black Belt | Customer Retention | Process Excellence | Continuous Improvement | Data Driven Decision Making | Lean Manufacturing | Problem Solving
- Role
- Deputy Manager at HDFC ERGO General Insurance
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Arun Shankar
With over 12 years of experience in banking and insurance for a leading financial institution, I am a dedicated and outcome-oriented professional seeking a challenging position in Customer Retention, Business Development, Operations, Business Process Analysis, Project Management, or related fields. Throughout my career, I have developed a strong understanding of Lean Six Sigma, which has instilled a great sense of confidence in me. Having gained exposure to various aspects of Lean Six Sigma, I possess a comprehensive skill set that enables me to drive process optimization and continuous improvement. I am equipped with the knowledge and expertise to identify inefficiencies, eliminate waste, and enhance operational efficiency. I am particularly passionate about leveraging technology, such as automation and data analytics, to further optimize processes and foster innovation. I am committed to continuous learning and staying abreast of the latest trends and advancements in Lean Six Sigma. By staying ahead of the curve, I aim to expand my capabilities and contribute to progressive career advancement. I invite you to connect with me to explore potential collaboration opportunities or to learn more about my expertise. Please feel free to reach out to me via email at s••••••••@gmail.com. I am excited to exchange insights and work together to achieve remarkable results through the application of Lean Six Sigma practices.
Experience
Deputy Manager
Jul 2021 — Present · Chennai, IN
Analyzed and visualized transaction data using Excel to identify customer segments and their value to the business, insights informed the development of a personalized cross-selling campaign that increased sales and operations by 20%.\\\\n• Conducted comprehensive analysis of customer data using Excel, identifying key trends in behavior, preferences and needs; insights led to the development of targeted retention approach that expanded customer loyalty by 40%.\\\\n• Monitored and measured the performance of the retention method, implementing information-based changes that improved customer retention by 10%.\\\\n• Took charge of customer retention and revenue growth by using strategic planning, data analysis, leadership and management abilities. Successfully led cross-functional teams to outperform a 105% increase in revenue from renewals.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Isenberg School of Management, UMass Amherst
Postgraduate Program, Lean Six Sigma Black Belt
2022 — 2023
University of Madras
Master of Business Administration - MBA, Executive Management
2013 — 2015
University of Madras
Bachelor of Commerce - BCom, B.Com Bank Management
2008 — 2011
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