Shankar Yadavalli

Sr Project Coordinator Account Management, Customer Retention and Project Management @Solera Holdings, LLC.

IN

Manage customer relationships in a manner that is focused on proactive engagement. • Facilitating a streamlined aftersales customer journey. • Own the success of the customer, including onboarding, product adoption, retention, and growth. • Understand customers business challenges and industry trends and consult on how Smartdrive Solera can help them achieve their objectives. • Prepare content that educates users on how to fully utilize the product platform. • Develop relationships with influential users in a customer organization and convert them into Solera champions. • Collaborate cross-functionally • Advocate for the needs of customers to leaders in different departments. • Raise critical customer concerns internally and mobilize resources to resolve issues. • Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers. • Monitor Customer Health Metrics • Monitor product engagement and intervene as early as possible when risks and problems arise. • Conduct regular business reviews to celebrate positive outcomes and see opportunities for growth. • Manage churn by maintaining an awareness of customer goals and health by utilizing available resources to identify and address barriers to successful adoption and expansion.

MIST Degree College

B.Com, Commerce

Pondicherry University

MBA , Human Resources Management and Services

Kendriya Vidyalaya

Class 12th