Shankar Shan
Senior Operations Manager | US & UK Client Operations | Transcription, Asset Management, FA & RCM | End-to-End Production, Quality, Delivery & Revenue Assurance
- Role
- Senior Operations Manager at Rnd Optimizar
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Shankar Shan
Operations leader with proven 18 years of experience delivering high-quality, SLA-driven services for US and UK clients across Asset Management, RCM, Business Transcription, Finance & Accounting, and Back-Office operations. Known for building scalable teams, stabilizing transitions, and protecting revenue in complex, multi-client environments.Currently leading RCM operations with end-to-end ownership covering delivery governance, capacity planning, productivity optimization, quality control, and client communication. Trusted point of contact for operational transitions, escalations, and stakeholder alignment.Previously managed Inventory Transcription, Asset Management, Property Preservation, Inspections, and Financial processes, handling multiple clients, large teams, and cross-functional delivery models while ensuring compliance and turnaround commitments.Strong focus on process maturity, structured KT, leadership grooming (OMs & TLs), and data-driven decision-making through dashboards and performance metrics.Passionate about creating reliable offshore delivery models that combine efficiency, transparency, and long-term client confidence.
Experience
Senior Operations Manager
Jan 2026 — Present · IN
Lead end-to-end Asset Management, F&A, Back Office, Transcription, ICC & RCM operations, ensuring SLA adherence, quality governance, and delivery excellence.Drive capacity planning, productivity optimization, client communication, escalations, and team leadership to strengthen process maturity and revenue protection.
Education
Alagappa University
Master's degree, Business/Commerce, General
Alagappa University
Alagappa University, Business/Commerce, General
2003 — 2005
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