Shankar Ramaswami
Director Sales Customer Success Customer Experience
- Role
- Director Relationship Management at Q2
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Shankar Ramaswami
I am a performance driven professional with 35+ years of experience in IT industry with a majority of that spent in providing IT services and delivery leadership for very large financial firms.I am recognized for driving operational excellence, leading offshore delivery, building high-performance teams, ensuring business development & enhancing bottom-line, providing thought leadership, sourcing and converting prospective leads. My expertise in solutions architecting and strategic / tactical resourcing are complemented by my proficiency in developing account plans, steering customer oriented programs, transformational change, resource planning & management, career planning.My leadership strengths include a customer-centric approach, well-evolved people management skills, high level of personal integrity, high performance orientation, strong people management and motivational skills.I have had successful stints as Delivery Head and Leader for key accounts with Wipro Technologies, VIT consultancy, Emirates National Bank of Dubai, CITIGROUP, Birlasoft, Globesoft, Satyam Computer During my tenures with these firms, I have been responsible for delivery excellence, account management and leadership of strategic transformational initiatives.Specialties: Operational Excellence, Delivery Management, Customer Relationship Management, Change Management, Solution DesignHighlights : Experience in the field of Information technology Possess rich experience in Requirement Analysis, Business Analysis, Development, Process, Project and Delivery Management along with Governance and service DeliveryExperience in Payment systems for banking and Cards Business for fortune 500 companies like Citigroup, GE Consumer finance Global, Lloyds Banking group, Emirates National Bank of Dubai through various leading software companies
Experience
Director Relationship Management
Feb 2021 — Present · Chennai, IN
Education
American College Madurai
B.sc, Special Mathematics
1982 — 1985
Thiagarajar College of Engineering
Master of Computer Applications (MCA), Computer Programming, Specific Applications
1987 — 1989
Kendriya Vidyalaya
The American College, Mathematics and Computer Science
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