Shankar Prasad

Assistant Consultant @Tata Consultancy Services

Bangalore, IN

Leading cloud operations SRE team of 8 people.Lead and mentor a dynamic support team, fostering a positive and collaborative work environment.Work on Post Implementation Review process for bugs, fixes, and issues encountered in active production instances.Actively support production incidents, problems, and on root cause analysis. Ensure adherence to operational processes and documentation standards.Provide guidance, coaching, and mentorship to team members for continuous professional developmentMonitor and manage daily support operations, ensuring efficiency and effectivenessCollaborate with cross-functional teams including development, QA, and infrastructure when necessary to address escalated issues.Working as SRE for leading screening Application. Preforming deployments for regular sprints and patches in AWS environments using Jenkins pipeline, and code build. Working in Elastic search. Worked on back up and restore of RDS. Setting up monitoring for alerting. Responsible for technical troubleshooting for high priority escalations. And getting to the root cause and helping drive the permanent resolution. Performed Disaster Recovery activity on AWS hosted environments. Work across functional teams to ensure improvements to system/unit

P.A. College Of Engineering

Bachelor of Engineering, Computer Engineering

Bangalore University

DCS, Computer Science

Visvesvaraya Technological University

BE, Computers

Vivekananda

Master's Degree, Computational Science

P.A COllege of Engineering Mangalore

B E, Computer Science