Shankar Ganesh

About Shankar Ganesh

Experienced Practice Director with 19 years of diverse experience and track record of…

Experience

1. Practice Director

   Wipro

   Jan 2006 — Present · Chennai, IN

   Delivery Execution: Overseeing process adherence across delivery teams and intervene in case of critical flags. Track SLA adherence, KPIs, CSAT and other project metrics and take corrective action when necessary. Risk identification, mitigation, management and reporting at cross-practice level.Delivery Excellence & Innovation: Identifying market gaps, opportunity for new process set up for seamless deliveries. Designing initiatives to minimize delivery costs & improve productivity. Providing inputs into new solution creation and track success. Promoting deployment of standards, tools and methods to increase delivery performance. Driving cost of delivery improvement (incl. Offshoring, Pyramid, Utilization, Automation release, Sub-con %)Financial Performance Mentoring: Owning end-to-end delivery commitments of the aligned SDMs. Working with key stakeholders to focus on revenue growth and revenue protection activities.Drive & generate business: Defending current revenue and contributing to revenue expansion. Supporting in new deal pursuit, reviewing and approving delivery model of the engagements at solutioning stageTalent & Capability management: Mentoring and tracking career development for the delivery team. Designing career progression roadmaps to enable growth and retain talent through job moves. Partnering with HR to address employee engagement & attrition.Thought Leadership: Creating a PoV on important topics aligned to industry/practice; go-to people in their field. Trusted source with innovative ideas; turn ideas into reality and know and show how to replicate their success.Client relationship management: Personally owning senior level client relationships for key accounts and build strong loyalty. Tracking client engagement frequency and purpose, across major accounts, to ensure adequate client engagement. Working with key clients to understand their needs and help them see the value addition by Cognizant.