Shankar Bisunke
Senior Systems Analyst @NYC Health + Hospitals
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WORK HISTORY
Senior Systems Analyst @NYC Health + Hospitals
Duties and responsibilities:• Providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion• Imaging, Installing, diagnosing, repairing, maintaining, and upgrading desktop, devices, equipment, software applications and operating system• Support al hardware and software Add, Change, Move, Install, Imaging, Upgrade of desktops, printers, scanners, devices, equipment and ensure optimal performance of the end-user workstations• Ensures desktop computers interconnect seamlessly with diversesystems including associated validation systems, file servers,email servers, application servers, and administrative systems to help minimize end-user\'s downtime• Where and when restoration activities are beyond the scope of theDesktop Support Engineer, escalate issues/problems to proper tier2, tier 3 support team members and vendors as the case may be• Performs general preventative and remedial maintenance tasks oncomputers, laptops, printers and any other authorized peripheral equipment. CONT.• Performs work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory• Promptly analyzing incident tickets and end-user incoming call problems and support requests to determine restoration strategy and approach• Facilitate end-user\'s desktop data and application restoration and recovery
EDUCATION
Per Scholas
CompTIA A+ CompTIA N+ IT Google Certi, Computer and Information Sciences and Support Services
Sikkim Manipal University, Gangtok
Bachelor's degree, Information Technology
LaGuardia Community College
Security +, Cybersecurity
Jaipur National University
Master of Business Administration - MBA, Hospital and Health Care Facilities Administration/Management
ABOUT SHANKAR BISUNKE
I’m a Systems Analyst based in Woodside, New York, with a strong foundation in IT operations, infrastructure support, and systems analysis across healthcare, legal, financial, and service sectors. With hands-on experience in enterprise systems like EPIC, SCCM, Active Directory, Intune MDM, and VMware, I bring both strategic and technical insight to every project I work on.My professional journey includes supporting hospital operations at NYC Health + Hospitals, assisting law firm transitions at Schulte Roth & Zabel LLP, and managing enterprise IT environments at Nomura Asset Management. I\'m known for solving complex technical problems quickly, managing competing priorities under pressure, and maintaining excellent communication with end-users and cross-functional teams.🧠 What sets me apart- Strong ability to manage both hardware and software ecosystems- Bilingual communication skills and an agile, data-driven mindset- Certifications in CompTIA A+, Network+, and Google IT Support- A commitment to continual learning, demonstrated by a PhD in Computer Science.I’m passionate about helping organizations run more efficiently through smart IT solutions, and I’m always open to new challenges and collaborations.
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