Shani Zucker

About Shani Zucker

Experienced Project/Program Manager with current focus in Cyber Security/IT Compliance. Additional experience with IT Service Management, Compliance, vendor management and customer service. Strong listening and interpersonal skills, focused on relationship building from all levels. Project emphasis on value added deliverables. Ability to be both detail-oriented and tactical, with the foresight to strategize for future planning and long term improvements. HIGHLIGHTS:• Project Management includes: Web design, SDLC projects, large server and desktop roll-outs, process improvements and regulatory and compliance driven projects and training. • Implemented first Lifecycle Program (a $30M five year engagement) for reseller, including managing the team and on-going programs. • Transitioned customers of acquired minority-owned reseller to company model, involving over 50 customers, including large fortune 100 clients. Maintained retention of customers for duration.• Implemented customers of manufacturer to Direct Model for both acquisitions (Compaq and HP). This involved implementation of first Global accounts to Contact Center model. •Management experience of department and project teams both virtual and Contact Center

Experience

1. Project Manager - Cyber Security - IT Compliance

   CNO Financial Group

   Apr 2018 — Present · Indianapolis, IN, US

   Responsible for projects focused on the implementation of the NIST cyber security framework. Project responsibilities involves cross functional collaboration, stakeholder management, program and operational governance and continuous improvement. Projects encompass: Risk Management and GRC Implementations, DLP, Cloud Security, Vulnerability Management, MFA, ServiceNow projects roadmap and maturity among others.

Education

• Indiana University Bloomington

  BA, Telecommunitcations/Business

  1982 — 1986

Skills

• Consulting
• IT Service Management
• Technical Documentation
• Team Leadership
• Team Management
• IT Management
• Business Process Improvement
• Software Documentation
• Sdlc
• Solution Architecture
• Requirements Analysis
• Pmp
• Leadership
• Mergers & Acquisitions
• Process Improvement
• Integration
• Project Portfolio Management
• Mergers
• Software Project Management
• Training
• Sharepoint
• Itil
• Business Analysis
• Program Management
• Business Process
• Vendor Management
• IT Strategy
• Customer Service
• Management
• Information Technology
• Analysis
• Security
• Project Management
• Requirements Gathering
• Pre-Sales
• Visio
• Disaster Recovery