Shanita Walters
Escalation Manager | Change catalyst, driving critical customer escalations to resolution through strategic partnership.
- Role
- Escalation Manager at Atlassian
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Shanita Walters
I’m an Enterprise Operations Support Analyst working at the intersection of sales…
Experience
Escalation Manager
Oct 2022 — Present · US
Analyze high-impact issues affecting cloud customers to develop strategies for de-escalating and managing customer expectations- Collaborate with Support, Product Management, and Development teams to drive resolution of critical issues and ensure the voice of the customer is heard- Evaluate each case to clearly define business impact for both Atlassian and the customer to help determine the path forward- Engage the appropriate resources to drive issues to resolution in a timely manner.
Education
North Carolina State University
Bachelor of Science - BS, Science, Technology and Society
2004 — 2008
North Carolina Central University
Master of Library & Information Science - MLS, Library Science
2010 — 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.