Shanikwa Haynes
Information Technology Trainee @Coursecareers
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WORK HISTORY
Information Technology Trainee @Coursecareers
US
Portfolio: https://github.com/ShanikwaH- Active Directory Administration on Server 2019: Installed and configure Active Directory Domain Services (promoted new domain). Setup file and folder shares and assigned permissions. Used PowerShell to automate the creation of thousands of users. Help desk ticketing system (osTicket) Created environment in Azure (compute) to install and configure osTicket. Performed initial administrative setup of osTicket (users, groups, SLAs, help topics, etc). Created, triaged, and resolved mock tickets in lab environment.
ABOUT SHANIKWA HAYNES
I spent my career in public safety and security, which taught me the invaluable skill of…
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