Shanice Rice
IT Support Specialist @Varsity Spirit
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WORK HISTORY
IT Support Specialist @Varsity Spirit
Memphis, TN, US
Provided Tier 1-2 support for enterprise platforms such as AS400, Salesforce, and SAP, ensuring reliability across business operations.Managed Jira and Confluence workflows to improve tracking, documentation, and knowledge sharing across IT and business teams.Partnered with InfoSec to gather evidence for audits, maintaining compliance with security and regulatory standards.Delivered technical support for onsite and virtual events, configuring AV systems and ensuring seamless performance during high-visibility meetings.
EDUCATION
University of Memphis
Bachelor of Arts and Science (BASc), Business Information Technology
SKILLS
ABOUT SHANICE RICE
I am an IT Support Engineer with over ten years of experience supporting enterprise…
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