Shanice Rice
Technical Support Engineer | Building Expertise in WMS, MDM & Security | Studying Network+, Security+, Apple Deployment & SQL
- Role
- IT Support Specialist at Varsity Spirit
- Location
- Memphis, TN, US
- LinkedIn followers
- 500 followers
About Shanice Rice
I am an IT Support Engineer with over ten years of experience supporting enterprise…
Experience
IT Support Specialist
Sep 2025 — Present · Memphis, TN, US
Provided Tier 1-2 support for enterprise platforms such as AS400, Salesforce, and SAP, ensuring reliability across business operations.Managed Jira and Confluence workflows to improve tracking, documentation, and knowledge sharing across IT and business teams.Partnered with InfoSec to gather evidence for audits, maintaining compliance with security and regulatory standards.Delivered technical support for onsite and virtual events, configuring AV systems and ensuring seamless performance during high-visibility meetings.
Education
University of Memphis
Bachelor of Arts and Science (BASc), Business Information Technology
2010 — 2015
Skills
- Printer Support
- Social Media
- Software Installation
- Microsoft Powerpoint
- Windows Xp
- Remedy
- Phone Support
- Help Desk
- Auditing
- Windows 7
- Computer Hardware Troubleshooting
- Event Planning
- Windows Vista
- Customer Service
- Microsoft Word
- Team Leadership
- Mac/Pc
- Active Directory
- Microsoft Outlook
- Leadership
- Microsoft Excel
- Time Management
- Cat 5 Cable Termination
- Printer Troubleshooting
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