Shanice Ciro
Post Sale Magician🪄 ~ Amazon, Yelp Alum
- Role
- Customer Success Manager at Yelp
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Shanice Ciro
I am the over ambitious hire that is passionate about customer outcomes, and product advocacy. Here are my top 5 customer success manager initiatives: 1. Relationship Management & Client Advocacy 2. Onboarding & Implementation Leadership 3. Data-Driven Problem Solving 4. Cross-Functional Collaboration & Process Improvement 5. Communication & Stakeholder Engagement I deserve a company that has the understanding of my skills and know exactly what to do with me. Here\'s my portfolio: https://bit.ly/csmportfolioshanicec
Experience
Customer Success Manager
Jan 2025 — Present
Guide SMB new clients through the onboarding process, helping them understand and utilize Yelp’s tools and advertising products.Exceed monthly KPI metrics of 90+ books of business and 60% retentionSupport customers in upselling and optimize products used in the best way for their business needsConvert customers by upselling and expanding their line of business as neededCollaborate as needed on trendy issues and use call strategies and resources available to best support clients
Education
Southern University and A&M College- Baton Rouge
Elementary Education merged with SPED Mild to Moderate, Elementary Education and Teaching
2010 — 2015
Grand Canyon University
Master of Arts - MA, Education/Teaching of Individuals with Autism
2016 — 2017
Southern University and A&M College- Baton Rouge
Master of Public Administration - MPA, Public Administration
2018 — 2020
Austin Community College
Continuing Education Certificate, Data Analytics
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.