Shanice Jenkins
Desktop Support Supervisor @Helion Technologies
Signup · Get unlimited contacts
WORK HISTORY
Desktop Support Supervisor @Helion Technologies
Lead and manage a team of desktop support technicians, ensuring effective resolution of IT issues and timely delivery of services to end-users- Track performance metrics, train and coach direct reports, and monitor agent productivity- Collaborate with IT leadership to develop and execute IT strategies aligned with organizational goals- Facilitate and schedule team meetings to discuss process and procedural improvements, address team concerns, and boost morale- Provides performance management and development support to team members, including policy administration, compliance, coaching, and disciplinary action- Monitor support ticket queue to ensure prompt triage and resolution of client requests- Provide hands-on technical support and expertise in troubleshooting complex desktop-related issues- Provides assistance to the desktop support manager during interview process of potential support staff candidates
EDUCATION
Stevenson University
Bachelor of Science (B.S.), Business Information Systems E-commerce Technologies
SKILLS
ABOUT SHANICE JENKINS
Dedicated, enthusiastic, and highly self-motivated individual with excellent communication andorganizational skills. Focused on exceeding customer expectations with a high priority on customerservice.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.