Shania Willis

Datacenter Technician @Google

Lithia Springs, GA, US

Decommissioning: 1) Instrumental in the decommissioning process, including the removal of storage media from machines, scanning into a tracking system, and transporting to a secure erasure area.2) Understanding the critical importance of data security policies for storage media.3) Recognized decommissioning\'s role in enabling newer machines, enhancing security, reducing energy costs, and ensuring compliance with regulations. Machine Maintenance & Troubleshooting:1) Performed routine repairs/swaps on various server platforms using a task management system.2) Executed motherboard swaps, including proper installation of components like BIOS chips, memory modules, NICs, and CPUs, ensuring correct thermal paste application.3) Diagnosed and repaired network interface cards and high-speed cables, checking light levels and port status.4) Utilized entity details within the management system to track machine touch history for diagnostic purposes.5) Learned to identify and differentiate machine types based on diagnostic indicators. Networking & Connectivity:1) Workflow included OSI Layer Model, cable management, and various network protocols.2) Assisted in diagnosing networking problems across optical switches, network switches, high-speed cables, and ports on aggregation and core network devices.3) Performed light level checks and physically cleaned fiber optic cables to restore network connections. 4) Understood the purpose of loopbacks for isolating network issues. Learned about different fiber types and their characteristics. 5) Handled projects that involve porting fiber, fiber runs, and quality assurance of network configurations.

West Georgia Technical College

Associate's degree