Shang Liu

About Shang Liu

Experienced Software Development Engineer with 8 years in building scalable, high-performance systems,specializing in observability and reliability. Proven leader in designing complex platform components,driving cross-functional initiatives, and mentoring teams. Skilled at architecting solutions that improvesystem health monitoring, streamline onboarding, and enhance global service observability across cloud-native environments.

Experience

1. Software Development Engineer, Distributed System, Observability

   Workday

   Aug 2024 — Present

   Architected and delivered a scalable dynamic endpoint-discovery component for the ping monitoringplatform, enabling robust, high-availability health checks across all Workday customer tenants endpoints.• Drove the platform’s multi-region rollout, coordinating deployment, configuration, and validationto establish a second AWS region and improve global observability accuracy by removing cross-region network noises.• Architected and built Workday’s internal service-ping infrastructure, establishing a Tekton-basedself-service onboarding pipeline that streamlined adoption across teams.• Led planning, PoC, and delivery of the Fed IL4 of the ping service. Collaborated cross-functionally with Security, Compliance, and Federal teams to meet federal requirements and elevateplatform security posture.• Designed, implemented, and deployed a Fluent Bit–based logging pipeline to ingest service logsinto Kibana, establishing the standard logging pattern and delivering cross-team knowledge transferadopted across the Observability organization.• Resolved core conflicts between Watchdog and the customized Prometheus Operator, enablingreliable platform-level health monitoring for the ping service and improving system stability.• Designed and delivered a new onboarding workflow for newly acquired Workday services, enablingthem to integrate with the ping platform for tenant-level SLA calculation.• Refined SRE alerting logic to eliminate false signals caused by manual operations during majorincidents, improving alert accuracy and ensuring more reliable MTTR pipeline calculations.• On-call rotation responsibility for diagnosing false alerts and maintaining real-time service healthdashboard accuracy.

Education

• Queen Mary University of London

  Bachelor’s Degree, E-Commerce/Electronic Commerce

  2010 — 2014

• Beijing University of Posts and Telecommunications

  Bachelor's Degree, E-Commerce/Electronic Commerce

  2010 — 2014

• Northeastern University

  Master's Degree, Information Systems

  2014 — 2016

Skills

• Tcp/Ip
• Web Development
• Websockets
• Angularjs
• C
• Xml Schema
• Html
• Servlets
• Git/Stash
• Java
• Database Design
• Javascript
• Jira
• Jsp
• Html5
• Spring Mvc
• Sql
• Hibernate
• Software Development
• Python
• Javaserver Pages (Jsp)
• Json
• Css
• Cascading Style Sheets (Css)