Shane Wiswell

About Shane Wiswell

VP-level IT operations and infrastructure executive with 15+ years of experience leading global, 24x7 enterprise environments across cloud, network, identity, and core infrastructure platforms. I specialize in building resilient, scalable IT operations that align technology execution with business strategy while improving service reliability, controlling cost, and reducing operational risk.Currently accountable for global IT operations supporting users across 80+ countries, spanning AWS and Azure cloud platforms, on-prem infrastructure, enterprise networking, identity and access management, and unified communications. I lead geographically distributed teams and managed service partners, delivering consistent performance in complex, always-on environments.My background includes deep ownership of IT service management and operational excellence, with hands-on leadership across incident management, change management, problem management, capacity planning, and major incident response. I’ve led organizations through measurable improvements in SLA performance, incident resolution speed, audit readiness, and operational maturity by implementing ITIL-aligned processes, strong observability, and disciplined execution.I’m a trusted partner to executive leadership, known for translating technical complexity into clear business outcomes, setting strategic direction, and driving results across infrastructure modernization, cloud adoption, governance, compliance, and cost optimization. I enjoy thoughtful dialogue with other leaders focused on scaling reliable, well-governed technology platforms that support business growth.

Experience

1. Technical Operations Manager

   Universal Music Group

   Mar 2020 — Present

   Leading day to day operations of the TechOps Center providing 24x7 support of the UMG Global IT infrastructure. Maintenance of all network components including circuits, unified communications resources, server hardware and software, and cloud resources. Recruitment and development of staff, continued development and improvement of daily operating processes utilizing automation and AI with an ITIL approach. Engage with executive peers and external partners on evolving models for global IT operations, reliability, and infrastructure leadership.

Education

• Massachusetts Institute of Technology

  Applied Agentic AI for Organizational Transformation

• Regis University

  Master's degree, Computer Science

• Utah State University

  Bachelor's degree, Music Performance, General

• Certified Careers Institute

  MCSE + Internet, Computers

Skills

• IT Strategy
• Emr
• Hipaa
• Servers
• Vendor Management
• Microsoft Sql Server
• Software Development
• IT Solutions
• Cisco Technologies
• Sharepoint
• Networking
• Saas
• Ehr
• Network Architecture
• Computers
• Sql
• Integration
• Active Directory
• Windows Server
• Information Technology
• Network Design
• Project Management
• Network Administration
• IT Operations
• Cloud Computing
• Virtualization
• Strategic Planning
• Management
• Team Building
• IT Management
• Healthcare Information Technology
• Data Center
• Infrastructure
• Process Improvement
• Microsoft Technologies
• Security
• Enterprise Software
• Troubleshooting
• Disaster Recovery