Shane Patnoi
Senior Vice President, Director of Mortgage and Consumer Lending @Washington Trust Bank
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WORK HISTORY
Senior Vice President, Director of Mortgage and Consumer Lending @Washington Trust Bank
Spokane, WA, US
Responsible for building, growing and managing the residential mortgage platform for Washington Trust Bank, overseeing all mortgage operations: Mortgage, Consumer and Small Business lending as well as Home Loan Center, Credit Resource Center and Small Business Banking, servicing all business lines. Collaborate in the expansion and rebuilding of a more competitive Consumer Lending platform.Entirely rebuilt Home Loan department, adding products and services and leaning on an innovative model and talented team to become a full-service mortgage provider, growing into of the premier lenders in the Inland Northwest with a robust purchase platform for long-term sustainability. Primary responsibilities include:• forging strong client relationships: generating multi-million-dollar sales and profit growth• mentoring staff: recruiting and developing high-performing employees• maximizing company performance: leading teams in dramatically exceeding sales goals for major lending organizations
EDUCATION
Metropolitan State University of Denver
General
ABOUT SHANE PATNOI
Rome wasn\'t built in a day, but they did build every day.As Senior Vice President and Director of Mortgage, Consumer and Small Business Banking for Washington Trust Bank, I keep that in mind. It\'s been my mantra throughout my career building and growing operations—from getting something completely new off the ground to improving on a solid foundation.My responsibility as a leader is to do everything in my power to remove the obstacles and roadblocks to growth, for my teams and our clients. I constantly look at process and product innovation, and search for efficiencies and solutions that help people accomplish their objectives.We have a unique culture at Washington Trust that empowers us to make decisions and get things done for our customers. Our clients have complex needs, and I relish the chance to deliver world-class customer service we’re known for. Buying a home is probably the most emotional financial process most of us go through. Every way we can make it a little easier is invaluable.When aligning my departments with the bank\'s broader goals, I listen to both internal and external customers so I can:• determine needs and opportunities, seeking out as many viewpoints as possible• identify points of friction across the lending channels• remove those obstacles, allowing my team to deliver on client satisfactionWhen I\'m not building Rome, I like to enjoy Spokane. The Pacific Northwest offers something for every season, and I take of advantage of as many activities as I can that keep me outdoors: hiking, skiing, golfing, really anything outside. Time in nature is liberating and refreshing.Specialties include: leadership development | business process improvement | client relationship management
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