Shanen S.
Principal Product Manager | Driving Scalable Platform Strategy in Fintech, Title & Escrow, and Logistics
- Role
- Principal Product Manager at Endpoint
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Shanen S.
I’m a collaborative and decisive product leader who thrives in complexity. I’ve built and…
Experience
Principal Product Manager
May 2022 — Present
Lead platform product strategy at Endpoint, a title and escrow automation company focused on modernizing real estatetransactions through technology- Defined and delivered workflow orchestration and configuration tools used by 100+ internal and external users,enabling process automation across title operations- Spearheaded the development and rollout of a multi-tenant platform, with centralized tooling for user, tenant, andworkflow management to scale real estate transaction workflows- Delegated and led a configuration model redesign - reduced workflow complexity by 80%, improved platform stability,and significantly decreased operational support effort- Directed a seamless migration of 200+ users from legacy systems with zero downtime; rolled out single sign-on (SSO)to streamline secure access across teams- Developed a cross-functional bug triage system with operations, reducing triage time by 20% and accelerating internalissue resolution- Mentored and managed a product manager, transitioned platform ownership, conducted performance reviews, andsupported talent acquisition- Served on the Processing Pod Leadership Committee - automated intake and routing of real estate documentation,reducing manual effort and improving throughput.
Education
University of Wisconsin-Madison
Bachelor of Arts (B.A.), Social Welfare
2011 — 2015
University of Wisconsin-Madison
Bachelor of Arts (B.A.), Psychology,
2011 — 2015
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