Shane Myrick
Solutions Director, Customer Success, Apollo GraphQL
- Role
- Solutions Director at Apollo GraphQL
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Shane Myrick
I am a web, API, and platform developer turned Solutions Manager always looking to bring great ideas forward and finding the best ways of teaching them to others.(All messages sent to \"\" or \" Shane\" will be ignored)
Experience
Solutions Director
May 2025 — Present
Lead a multidisciplinary team to architect, deploy, and optimize Apollo GraphQL solutions for enterprise clients, driving customer success and satisfaction. This includes providing clear direction, mentorship, and professional development opportunities to team members of CSMs and SAs* Develop and implement strategies to meet and exceed key performance indicators (KPIs) related to customer satisfaction, service delivery, and revenue growth for our largest $MM ARR customers* Cultivate deep, strategic relationships with customers, understanding their unique needs, and provide tailored GraphQL and cloud solutions that deliver value. This involves actively engaging with customers to understand their challenges, aligning team resources to address those challenges, and driving continuous improvement in service delivery* Advocate for the advancement of Apollo\'s service delivery (ProServ and Consultive) capabilities to address complex customer requirements and industry trends* Collaborate closely with Sales leadership to develop and execute comprehensive business plans that foster regional growth and customer adoption* Work cross-functionally with GTM and Product teams to ensure seamless delivery of solutions to our customers. This includes collaborating with Product Management to provide customer feedback and insights, informing product roadmap decisions, building field developed POCs, and ensuring successful product launches* Deploy and scale enterprise AI workloads with Apollo MCP products as strategic partners with customers in a rapid changing landscape* Develop solutions with AI coding assistants for Open Source Software in Rust, JavaScript, and Go
Education
University of Michigan College of Engineering
Bachelor's Degree, Computer Science Engineering
Skills
- Unity3d
- Jquery
- Operating Systems
- Node.js
- Music
- Functional Programming
- Less
- Agile Methodologies
- Selenium Testing
- Machine Learning
- Github
- Algorithms
- Continuous Integration
- Javascript
- Amazon Web Services (Aws)
- Web Development
- C++
- Linux
- Python
- Junit
- Data Structures
- Css
- Trombone
- Testing
- Data Analysis
- Time Management
- Databases
- Html
- Unix
- Data Modeling
- Cloud Deployments
- C#
- A/B Testing
- Java
- Object Oriented Design
- Git
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