Shanelle Ancheta
Residence Services Supervisor @Fairmont Heritage Place, Ghirardelli Square
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WORK HISTORY
Residence Services Supervisor @Fairmont Heritage Place, Ghirardelli Square
San Francisco, CA, US
Supports daytime and overnight operations, acting as Manager on Duty in supervision of guest services and housekeeping departments. Conducts final room inspections and property walk throughs within 53 unit private residential hotel. Manages daily Royal Service logs, observes reservation room blocks, and internal emergency procedures. Supports training of residence services team members with Opera Cloud PMS. Maintains strong owner and guest relationships through Accor loyalty program.
EDUCATION
University of San Francisco School of Management
BS in Business Administration, Hospitality Management
Maui High School
High School Diploma
ABOUT SHANELLE ANCHETA
Fresh and aspiring future leader in the Luxury Hospitality Industry. Possesses a Bachelor\'s Degree of Science in Hospitality Management from the University of San Francisco. Passionate in fostering interpersonal guest connections. Strives to enhance guest experiences into unforgettable memories through compassion, anticipatory guest services, and genuine etiquette.
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