Shane Kessel
IT Leader / Engineering and Operations
- Role
- Manager, Microsoft 365 Services at AAA Club Alliance
- Location
- West Chester, PA, US
- LinkedIn followers
- 500 followers
About Shane Kessel
Experienced IT Engineering-Operations leader of Collaboration, Messaging and Directory…
Experience
Manager, Microsoft 365 Services
Jun 2025 — Present · Wilmington, DE, US
Work with management and technical leadership to develop and execute the roadmap for Microsoft 365 services, ensuring alignment with ACA’s IT and business strategies- Drive adoption and continuous improvement of Microsoft 365 services, including Exchange Online, OneDrive, Microsoft Teams, SharePoint, and Office 365 to enhance productivity and collaboration- Responsible for managing all Microsoft and other vendor licensing, ensuring compliance and optimization across the organization. Management of the Microsoft Enterprise Agreement (EA), including leadership in negotiations, renewals, and cost management- Lead the administration, monitoring, and optimization of Microsoft 365 services, ensuring reliability, security, and performance- Oversee Microsoft 365 tenant configuration, hybrid integrations, and service management practices- Define and implement automation strategies, leveraging PowerShell, Power Automate, and Microsoft 365 administration tools- Develop and maintain M365 security policies, including conditional access, identity protection, data loss prevention (DLP), and email security policies- Ensure effective data governance and compliance across Microsoft 365 services, including retention, eDiscovery, and legal hold processes- Manage a team responsible for designing, deploying, maintaining, and securing Microsoft 365 services, ensuring high availability, performance, and compliance with IT policies. Includes recruitment, supervision, scheduling, development, evaluation, and disciplinary actions- Lead department operational, financial, and strategic planning, including fostering innovation, planning projects, and organizing the allocation of resources- Establish and maintain operational SLAs and KPIs for service uptime, performance, and user support- Work closely with IT support teams to streamline troubleshooting and incident response for Microsoft 365 services, including participation in the on-call manager rotation/schedule.
Education
West Chester University of Pennsylvania
Bachelor of Arts - BA
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