Shane Hritz
Director of Sales Operations at Lake Shore Cryotronics
- Role
- Director of Sales Operations at Lake Shore Cryotronics, a DwyerOmega Brand
- Location
- Powell, OH, US
- LinkedIn followers
- 500 followers
About Shane Hritz
Sales and Marketing Executive with over 25 years of B2B experience, recognized for driving significant revenue growth and streamlining sales, service and marketing operations. A strategic leader with a proven ability to transform markets and align commercial strategies with overarching business objectives. Expertise spans sales, product service, marketing, and product management, with a strong emphasis on building high-performance teams and cultivating lasting customer relationships. Committed to exceeding expectations and empowering teams to achieve sustained success.
Experience
Director of Sales Operations
Lake Shore Cryotronics, a DwyerOmega Brand
Sep 2024 — Present · Westerville, OH, US
Key accomplishments: Lead high-performing teams across inside sales, pre-sales applications engineering, product service, and customer experience by providing strategic leadership and fostering collaboration through the development of both managers and individual contributors.Additional accomplishments:• Defined, led, and executed the integration of Salesforce to unify marketing, sales, and service workflows into a single scalable CRM platform. Redesigned sales and service processes from initial contact through customer management, delivering full visibility into the sales funnel and service cases for the first time. Streamlined operations to enhance efficiency and elevate the customer experience.• Established service level standards by defining streamlined workflows and metrics, setting departmental goals, and creating a structured system with assignments and alerts, which improved response times and enhanced customer satisfaction through continuous progress tracking and improvement.• Lead strategic sales and service operations initiatives to support expansion in key international markets. Scaled global infrastructure to enable significant growth while positioning service as a revenue-generating function, enhancing both customer value and operational efficiency.
Education
Ashland University
Master of Business Administration (M.B.A.), Business
1999 — 2001
Kent State University
Bachelor's Degree, Industrial Engineering
1992 — 1997
Skills
- Program Management
- Lead Generation
- Business Strategy
- Product Development
- Competitive Analysis
- New Business Development
- R
- Strategy
- Sales Management
- Marketing
- Electronics
- Sales
- Sales Operations
- Engineering
- Manufacturing
- Crm
- Management
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