Shane Green

About Shane Green

Do you want to improve your customer service, retention, and performance?Send me a direct message and we can chat about what solution is right for you. I can help you with- Culture Consulting- Leadership Workshops - Executive Retreats & Workshops - Orientation & Onboarding - And more! Contact me here on LinkedIn and say \"Hey Shane, I\'m interested!\" Cheers!Shane GreenFounder & President, SGEi A little about me.A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a business magnate who consults global Fortune 500 leaders on customer experience and organizational culture. Shane draws upon his foundation at The Ritz-Carlton Hotel Company and work in multiple industries to transform your employees’ mindset, experience, and habits to improve customer experience, employee retention, and organizational performance.As a catalyst for the modern service economy, Shane Green and his team inspire companies and their people to move beyond the mundane and out of status quo so they want to exceed the expectations of their internal and external customers. Shane Green has worked with brands like the NBA, Westfield, Foot Locker, NetJets Inc, MSC Cruises, W Hotels, Madison Square Gardens, Cisco Systems, and BMW to reprogram their employee mindset and skills to create loyal customers and raving fans.The team of culture hackers at Shane Green analyze a company’s internal cultural code, and then quietly reprogram it from within, elevating the employees’ mindset, experience, and skills. The outcome is improved organizational performance, profitability, and retention.

Experience

1. President & Founder

   Sgei

   May 2003 — Present

   We specialize in elevating your brand through our customer experience strategy, training and coaching, and culture transformation process. We are the experts in building a hospitality business and culture. Learn more here - https://sgeinternational.com/ SGEi assists service-focused brands across multiple industries to exceed their customers\' expectations by designing and delivering cultural and operational blueprints, mechanisms, and training. We are a global consulting company that is a catalyst, inspiration, and partner for brands whose goal is to deliver memorable and meaningful customer experiences.

Education

• University of Canterbury

  BCOM, Marketing

  1989 — 1992

Skills

• Event Management
• Meeting Planning
• Leadership
• Program Management
• Hospitality
• Hotel Management
• Hotels
• Culinary Skills
• Budgeting
• Strategy
• Yield Management
• Professional Development Seminars
• Hospitality Industry
• Customer Satisfaction
• Training
• Management
• Team Building
• Strategic Planning
• Presentations
• Event Planning
• Operations Management
• Team Leadership
• Fine Dining
• Inspiring Teams
• Budgets
• Culture Change
• Resorts
• Marketing Strategy
• Hosting Events