Shane L.

Salesforce Solution Architect @Smbhd

Chicago, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Salesforce Solution Architect @Smbhd

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Chicago, IL, US

In my role, I spearheaded the design and implementation of Salesforce solutions tailored for consulting services at SMBHD. By collaborating with executive stakeholders and technical teams, I translated strategic objectives into actionable roadmaps, ensuring alignment with business goals. My efforts in optimizing data models and automating workflows significantly enhanced operational visibility and efficiency.

EDUCATION

2011

Trailhead by Salesforce

N/A, N/A

2002 — 2005

Western International University

Bachelor's Degree, Business, Management, Marketing, and Related Support Services

2007 — 2008

Western International University

Master of Business Administration (M.B.A.), Business Administration and Management, General

SKILLS

Salesforce.com ImplementationSoftware Development Life Cycle (Sdlc)Business ProcessSoftware Development Life CycleClient Relations SkillsBusiness RequirementsCustomer ServiceBusiness Process MappingSeries 6Salesforce.com AdministrationConsultingMicrosoft Sql ServerCross-Functional Team LeadershipOracle FinancialAnalysisCrmProject ManagementCustomer Relationship Management (Crm)Product ManagementIntegrationClient-FocusedBusiness AnalyticsSolution ImplementationSalesforce.com DevelopmentAccount ManagementChange ManagementSalesforce.comBusiness Process DesignSql Server Management StudioAgile & Waterfall MethodologiesDrafting PoliciesBusiness AnalysisStrategyTestingManagementSdlcMicrosoft OfficeBusiness Process ImprovementVendor ManagementQualified Retirement Plans

ABOUT SHANE L.

At SMBHD the role as Salesforce Architect is centered on driving Salesforce architecture initiatives and optimizing DevOps processes. By leading multi-cloud implementations and custom solution designs, the team has worked to streamline complex requirements and enable robust digital transformations. Collaborative efforts with leadership have resulted in actionable roadmaps for leveraging Salesforce’s latest tools and technologies, prioritizing scalability and efficiency. With over a decade of experience in Salesforce architecture, previous roles at Wolters Kluwer, A5 and Bolt Data involved designing enterprise-level transformations and implementing source code-driven development models. Notable achievements include accelerating development cycles by 18% and deployment cycles by 40%, alongside integrating cross-functional systems for seamless operations. The consistent focus on delivering scalable and innovative solutions reflects a commitment to empowering organizations through technology-driven growth.

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