Shane L.

About Shane L.

At SMBHD the role as Salesforce Architect is centered on driving Salesforce architecture initiatives and optimizing DevOps processes. By leading multi-cloud implementations and custom solution designs, the team has worked to streamline complex requirements and enable robust digital transformations. Collaborative efforts with leadership have resulted in actionable roadmaps for leveraging Salesforce’s latest tools and technologies, prioritizing scalability and efficiency. With over a decade of experience in Salesforce architecture, previous roles at Wolters Kluwer, A5 and Bolt Data involved designing enterprise-level transformations and implementing source code-driven development models. Notable achievements include accelerating development cycles by 18% and deployment cycles by 40%, alongside integrating cross-functional systems for seamless operations. The consistent focus on delivering scalable and innovative solutions reflects a commitment to empowering organizations through technology-driven growth.

Experience

1. Salesforce Solution Architect

   Smbhd

   Dec 2025 — Present · Chicago, IL, US

   In my role, I spearheaded the design and implementation of Salesforce solutions tailored for consulting services at SMBHD. By collaborating with executive stakeholders and technical teams, I translated strategic objectives into actionable roadmaps, ensuring alignment with business goals. My efforts in optimizing data models and automating workflows significantly enhanced operational visibility and efficiency.

Education

• Trailhead by Salesforce

  N/A, N/A

  2011

• Western International University

  Bachelor's Degree, Business, Management, Marketing, and Related Support Services

  2002 — 2005

• Western International University

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2007 — 2008

Skills

• Salesforce.com Implementation
• Software Development Life Cycle (Sdlc)
• Business Process
• Software Development Life Cycle
• Client Relations Skills
• Business Requirements
• Customer Service
• Business Process Mapping
• Series 6
• Salesforce.com Administration
• Consulting
• Microsoft Sql Server
• Cross-Functional Team Leadership
• Oracle Financial
• Analysis
• Crm
• Project Management
• Customer Relationship Management (Crm)
• Product Management
• Integration
• Client-Focused
• Business Analytics
• Solution Implementation
• Salesforce.com Development
• Account Management
• Change Management
• Salesforce.com
• Business Process Design
• Sql Server Management Studio
• Agile & Waterfall Methodologies
• Drafting Policies
• Business Analysis
• Strategy
• Testing
• Management
• Sdlc
• Microsoft Office
• Business Process Improvement
• Vendor Management
• Qualified Retirement Plans