Shane Burrows

About Shane Burrows

Highly skilled and results-driven professional with 9 years of experience at Apple with 5…

Experience

1. Product Insight\'s Seed Analyst

   Apple

   Nov 2023 — Present · Sacramento, CA, US

   Partnered closely with Software Beta Program EPM’s and Engineering with a focus on aggregating of global feedback submissions into executive level reporting to action trending issues on pre-release software.Presented multiple times to audiences in the hundreds, including Engineering, Response, and Readiness teams, a summary of Apple’s 2024 Beta Software feedback data across 27 software areas mitigating potential contact drivers.Consistently provided valuable feedback leading to improvements of the seeding program tools and processes while investigating issues reported and escalating identified regressions to EPM’s.Led a new process using lab equipment, drafting the initial lab processes for all Seed Analysts as well as managing equipment setup on-site, for the reproduction of high-impact issues to drive faster bug fixes in software releases.As a Co-Chair of Agents of Change and The Catalyst, managed a pipeline of creative projects driving engagement activities across all levels of Bill Hellman\'s organization through innovative idea generation and implementation.

Education

• Sierra College

  Communication, General

Skills

• Customer Service
• Events Coordination
• Event Planning
• Administrative Assistance
• Filing
• Receptionist Duties
• Direct Sales
• Customer Experience
• Crm
• Sales Operations
• Lead Generation
• Sales
• Customer Satisfaction
• Marketing
• Leadership
• Customer Retention
• Telecommunications
• Sales Process
• Call Centers
• Retail
• Account Management
• Process Improvement
• B2b
• Microsoft Office
• Project Management
• Social Networking
• Sales Management
• Data Entry
• Sales Support
• Order Management
• Merchandising
• Personal Finance
• Training
• Time Management
• Negotiation
• Coaching
• Cold Calling
• Wireless
• Outlook
• Retail Sales