Shane Anderson
- Role
- Customer Service Supervisor at Pentair
- Location
- Manitowoc, WI, US
- LinkedIn followers
- 500 followers
Experience
Customer Service Supervisor
Feb 2024 — Present · Manitowoc, WI, US
Manager of people supporting billing and customer service best practices. Model Win-Right Pentair values within and outside of the department, enabling best value-adding outcomes for customers. Drive performance through metrics and key indicators of data entry and call center environment, coach team members on quality of service, compose SOPs, lead group discussion/facilitate collaboration, reduce reliance on silo structure and cultivate cross training for homogenous customer experiences. Engage distributor and dealer network to resolve issues regarding parts and equipment. Develop continuous improvement channels to deliver organizational goals surrounding 80/20 initiatives, lean best practices, responsibility delegation/training, and leverage available technology to reduce rework. Clerical duties and reporting. Reduced call handle time from ~5+ minutes to <3 minutes, answer rate up from %90 to %95, abandoned rate down from 7% to 2%; track PO entry rates, validation errors, inventory/pricing updates, customer account management, change initiatives.
Education
Marquette University
Bachelors of Science in Business Administration, Entrepreneurship
2009 — 2012
Colorado State University Global
Master's Degree, Project Management - Specializing in Organizational Leadership & Change Management
2018 — 2020
Skills
- Writing
- Negotiation
- Inventory Management
- Bird Watching
- Coaching
- Art Therapy
- Event Planning
- Tree Identification
- Customer Service
- Video Production
- Creative Problem Solving
- Marketing
- Research
- Graphic Design
- Advertising
- Teamwork
- Business
- Business Development
- Entertainment
- Typography
- New Business Development
- Online Marketing
- Event Marketing
- Curling
- Persuasion
- Integrated Marketing
- Marketing Strategy
- Aesthetics
- Fine Art
- Social Media
- Customer Relations
- Coordination
- Social Networking
- Management
- Social Media Marketing
- Microsoft Excel
- Powerpoint
- Entrepreneurship
- Product Development
- Sports
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