Shane Youngerman

About Shane Youngerman

I am an entrepreneur who is deeply passionate about leadership and fostering growth…

Experience

1. Sales Manager

   NinjaOne

   Apr 2025 — Present

   Hire, lead, mentor, and develop a team of Product Success Specialists, providing guidance and support to help them achieve their goals- Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing- Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement- Oversee the management of a portfolio of our largest and most important customers, ensuring high levels of satisfaction and retention-Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base- Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey- Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately- Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction.

Education

• Texas State University

  Bachelor of Science (BS), Business Administration and Management, General

  2010 — 2014

• Texas State University

  Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services

  2010 — 2014

Skills

• Teamwork
• Strategic Planning
• Research
• Spanish
• Microsoft Word
• Powerpoint
• Microsoft Excel
• Social Media
• Time Management
• Entrepreneurship
• Event Management
• Leadership
• Public Speaking
• Facebook
• Marketing
• Microsoft Office
• Photoshop
• English
• Event Planning
• Customer Service
• Final Cut Pro