Shane White

About Shane White

Innovative, results-oriented senior manager with more than 20 years’ experience in business development. Proven success in leading large-scale projects and organizational change.AREAS OF IMPACT:Project Management | Change Management | Strategic Planning & LeadershipBusiness Development | Executive Management | Finance & Budgeting | Operations Management

Experience

1. Unified Communications Director

   Heart Technologies, Inc

   Jan 2019 — Present

   Heart’s Unified Communications division is focused on providing a modern system of cohesive communication. No longer limited to a desk phone, we offer a hybrid approach to solving your business needs- On-premise and cloud-based (UCaaS) solutions, depending on your requirements- Desk phones, softphones, and/or mobile apps to keep you connected regardless of your physical location- Audio/video/web collaboration- Presence and instant messaging- Communications-enabled applications, like integrated contact centers, communications platform as a service and workstream collaboration (CCaaS, CPaaS)A few real-life examples of how our solutions can help- You are a business owner and want to make & receive calls on your personal cell without sharing that phone number- You take inbound calls today to support your customers, and would like to add SMS (texting) and a web chat option- You want to implement a remote worker option for your employees while keeping them connected to your platform- You are frustrated with the cost of your monthly phone bill and aging phone systemAs UC Manager, I provide leadership, motivation, and guidance to support the business needs of our customers and internal team members. My goal is to model a culture that improves the organization\'s commitment to staying on the bleeding edge of technology, while challenging assumptions, pursuing efficiencies, and fostering a team-based environment – all while maintaining personal accountability.

Education

• Bradley University

  Sociology, Social Informatics

  1996 — 2000

Skills

• Project Management
• Event Management
• Graphic Design
• Customer Service
• Strategy
• E-Commerce
• Program Management
• Management
• Team Building
• SEO
• Business Analysis
• Human Resources
• Start-Ups
• Entrepreneurship
• Marketing
• Budgets
• Training
• Leadership
• Business Process Improvement
• Team Leadership
• Database Administration
• Process Improvement
• Strategic Planning
• Social Networking
• Social Media Marketing
• Budgeting
• Consulting