Shane Smith
Portfolio Manager @WTW
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WORK HISTORY
Portfolio Manager @WTW
SKILLS
ABOUT SHANE SMITH
A dedicated and conscientious management professional who offers expertise in program management, project management, people management, general insurance, underwriting, administration, contact centre operations, outsourcing, business change and HR.A good communicator with excellent managerial skills to match and proven track record in enhancing business performance through understanding requirements and managing change. As a Project Manager I have successfully managed large and complex projects, both IT and non-IT related, using structured project management methodologies (Agile, Waterfall) from initiation through to go-live alongside major brands and blue chip companies that have chosen to outsource their insurance operation.Operation accomplishments have been the successful improvement of customer experience and journey for a premium brand insurance partner as well as improved sales & retentions where I have been able to utilise my skills in process adherence, client relationship management, team management, contact centre technology, management information to exceed SLAs and KPIs.
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