Shane Phillips

WORK HISTORY

EDUCATION

SKILLS

ABOUT SHANE PHILLIPS

Results-driven IT Project Manager with a proven track record of delivering large-scale international projects across diverse industries. Skilled in managing third-party suppliers and developers for Retail, Digital Marketing, Electronic Point of Sale (EPOS), Healthcare, Customer Relationship Management (CRM), eCommerce, and Warehouse Management solutions. Experienced in stakeholder management and applying structured project methodologies, including PRINCE2 and Agile. Strong team leader and decisive problem-solver with excellent interpersonal and communication skills.Key Skills• IT Management Experience – Proven track record in large retail organisations, delivering complex IT solutions.• Industry Expertise – Deep knowledge and specialisation in Retail, Digital Marketing, EPOS, eCommerce, CRM, and Logistics.• Project Delivery – Experienced in managing full project lifecycles using PRINCE2 and Agile Scrum methodologies to drive business change and effective project outcomes.• Stakeholder Management – Strong ability to engage and influence all levels of the business, with a history of leading successful Steering and Working Groups.• Contract Negotiation and Supplier Management – Skilled in managing client-facing and third-party suppliers, system integrators, and service providers under strict SLAs.• System Implementation and Rollouts – Expertise in risk analysis, system readiness sign-off, business readiness planning, user training, and handover to business-as-usual functions.• Business Analysis – Proficient in gathering requirements, conducting cost-benefit and risk analysis, controlling budgets, and evaluating project payback.• Resilient Leadership – Determined and motivational approach, ensuring project teams meet delivery expectations on time and within budget.• Technical Expertise – Strong background in major hardware and software rollouts and upgrades.