Shane Passafaro

Customer Service Manager @Yingling Aviation

US

Primary Duties and Responsibilities:· Monitor all projects and provide status reports through the proper channels.· Establish yourself as the single point of contact for the project· Schedule and conduct a production meeting prior to aircraft input.· Schedule and conduct customer debrief upon arrival.· Obtain customer approvals for all requested services.· Manage aircraft schedule to meet customer expectations and maintain company commitments.· Continuously maintain positive customer relations prior to, during, and after projects are completed.· Monitor project financials as outlined per customer terms and conditions.· Continuously provide project updates to customers as requested.· Continuously review discrepancies with customers and the team.· Reviews preliminary invoice prior to presentation to customer.· Test flight coordination as required.· Inform upper management of potential problems that could affect customer satisfaction, project success, and quality of work or safety.· Coordinate aircraft delivery and ensure aircraft is released and ready to depart with all records, loose equipment, and personal items onboard.· Present final invoice to customer and ensure payment has been received.· Assist with invoice disputes and warranty claims.· Perform customer follow-ups and administer customer surveys.