Shane Osborne
Change Management Operations Lead
- Role
- Change Management Operations Lead at Pacific Life
- Location
- Marion, TX, US
- LinkedIn followers
- 500 followers
Experience
Change Management Operations Lead
Jun 2024 — Present · Newport Beach, CA, US
Recruited to mature and operationalize the enterprise Change Management function across a multi-billion-dollar financial services enterprise.• Institutionalized standardized enterprise change methodology, driving consistency, scalability, and measurable adoption improvements across all strategic initiatives.• Designed and implemented executive-level transformation dashboards providing real-time adoption, readiness, and saturation insights to senior leadership.• Led enterprise selection and implementation of a digital Change Management platform, enabling standardized data capture, predictive readiness indicators, and portfolio-wide visibility.• Architected end-to-end change data governance model from initiative intake through sustainment, enabling data-backed executive storytelling and investment prioritization.• Integrated Change Impact Assessment Questions into Enterprise Project Management tool, giving early insights into the need for Change Management support.
Education
Texas State University
CIS, Business
1991 — 1995
University of the Incarnate Word
MBA, Business
2000 — 2003
Skills
- Business Architecture
- Process Engineering
- Process Mapping
- Business Management
- Continuous Improvement
- Business Process Improvement
- Change Management
- Process Improvement
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