Shane Nathaniel

About Shane Nathaniel

Hotels receive hundreds of inbound phone calls every week.Most of those conversations disappear the moment the call ends.Hotels rarely know:• how many booking inquiries never converted• how often guests push back on price• how many group or event inquiries were lost• what guests are actually asking for on the phoneNone of that demand intelligence reaches the PMS or revenue systems.Arivix converts hotel phone conversations into structured operational data.The platform captures intent signals directly from guest calls and turns them into actionable insights for hotel operators.Instead of just answering calls, Arivix reveals:• lost booking opportunities• rate resistance signals• unmet group and event demand• operational patterns hidden in guest conversationsThis gives hotels something they almost never have today:Visibility into the demand signals that exist before a reservation ever happens.Arivix sits alongside the hotel’s existing PMS and transforms phone conversations into operational and revenue intelligence.The result:• fewer missed opportunities• clearer demand visibility• better operational decisionsBecause the real story of hotel demand isn’t just in reservations.It’s in the conversations that never became one.

Experience

1. Product & Gtm Lead

   Arivix

   Sep 2025 — Present

   Leading product verticalization and go-to-market for an AI platform deployed through hospitality PMS partners.The platform converts inbound guest calls and enquiries into structured operational and revenue data for hotels, creating a front-office intelligence layer on top of existing PMS systems.Focus areas• Identifying operational and revenue gaps in hotel front-office workflows (missed calls, delayed enquiries, front desk overload)• Designing AI voice and enquiry workflows that fit naturally into PMS environments• Supporting PMS sales teams with positioning, demos, and clear ROI narratives• Managing PMS-led onboarding, testing, and deployment across hotel properties• Iterating workflows based on real hotel usage and performance dataDeployment model: Distributed through PMS partners rather than direct hotel sales.Outcome: Helps PMS platforms reduce hotel churn, increase product stickiness, and capture guest enquiries that would otherwise be lost.