Shane Myers
Rep 1, Cust Svc Internet Voice @Charter Communications
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WORK HISTORY
Rep 1, Cust Svc Internet Voice @Charter Communications
Louisville, KY, US
Provide phone-based customer support to Spectrum subscribers, resolving technical issues with internet and VoIP services to ensure reliable connectivity.Troubleshoot and diagnose internet and phone outages, leveraging technical expertise to restore services and enhance customer satisfaction.Handle basic billing inquiries and process payments, delivering efficient solutions to maintain positive subscriber experiences.Log and escalate security-related incidents (e.g, phishing attempts) identified during support calls, contributing to Spectrum’s operational security efforts.Connect people daily through impactful technical support, strengthening subscriber relationships and supporting company goals with a focus on service excellence.
ABOUT SHANE MYERS
I am a U.S. Army Veteran and current BS Cyber Operations student at the University of…
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