Shane Lemaster
Account Management & RevOps @ Seated | Customer Retention & Relationship Building
- Role
- Revenue Retention & Strategy Lead at Seated
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Shane Lemaster
As a Senior Account Manager at Seated, I focus on customer retention through proactive outreach and effective communication. I understand the reasons behind cancellations and address customer concerns to retain customers. I also utilize customer feedback to improve our services and processes, enhancing the overall customer experience. Additionally, I provide internal feedback on strategies to improve retention and take ownership of meeting and exceeding objectives and goals (KPIs) to drive customer loyalty. Prior to joining Seated, I worked as a Customer Success Manager at CAKE POS, where I developed and maintained relationships with assigned customers, managed 300+ accounts, and oversaw the onboarding of new accounts. I also conducted regular check-ins and business reviews with customers to assess their satisfaction, address any issues or concerns, and gather feedback. I have a Bachelor of Science in Sport Management from the University of Florida. I am passionate about delivering exceptional customer service and driving customer success.
Experience
Revenue Retention & Strategy Lead
Sep 2025 — Present
Education
Eckerd College
Business Administration and Management, General
2017 — 2018
Florida SouthWestern State College
Associate of Arts - AA, Business Administration and Management, General
2018 — 2019
University of Florida
Bachelor of Science - BS, Sport Management
2020 — 2022
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