Shane H.

Director of Revenue Systems & Strategy @The Venetian Resort Las Vegas

Las Vegas, NV, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Director of Revenue Systems & Strategy @The Venetian Resort Las Vegas

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Las Vegas, NV, US

Introduced innovative KPIs and metrics focusing on customer worth, analyzing the total profitability of various guest segments (Leisure, Package, Casino, Group, etc.). Developed comprehensive reporting and business intelligence that optimized the customer mix, resulting in significant growth in ADR, RevPAR, and overall profitabilityConduct comprehensive ad hoc and scheduled analysis and reporting for 7k+ rooms (Venetian and Palazzo), utilizing SQL, PowerBI, Tableau, and Microsoft Office. Derived actionable insights into room performance and casino patron analytics, contributing to strategic decision-making for C-Suite Executives, VPs, and directors across organizationLeverage Microsoft products, data warehouses, third-party software (IDeaS G3, Fornova, and OTA Insights) and visualization software to generate both ad hoc and scheduled reports for top-level executives. Facilitated data-driven decisions based on accurate and timely information, ensuring alignment with organizational goalsManaged and enhanced the Revenue Management data warehouse, automated reporting, and expanded data capabilities. Utilized SSMS to schedule jobs, organize data, and automate processes, optimizing efficiency within the team and complementary departmentsExceeded annual growth targets for Revenue Management KPIs, achieving a remarkable RevPAR increase of +14% YoY and +11.2% compared to budget through successful pricing initiatives and room analyticsLed a team of 1 senior manager and 6 analysts, fostering their professional development within Revenue Management and Channel Management departments. Provided tailored training in hospitality, revenue management, SQL, IDeaS G3, Spotfire, and Microsoft products, enhancing their business acumen and technical skills

EDUCATION

2011 — 2013

University of Nevada-Las Vegas

Master of Science (MS) in Hospitality; Master of Business Administration (MBA), Hospitality Administration/Management

2007 — 2010

Johnson & Wales University

Bachelor of Science (BS), Hotel, Motel, and Restaurant Management

2004 — 2006

Salt Lake Community College

N/A, Biotechnology

SKILLS

Hospitality ManagementBusiness AnalysisEconomicsProperty ManagementMicrosoft ExcelPowerpointBanquetsInternational BusinessFinancial ReportingCustomer EngagementStatisticsConvention ServicesBusiness EthicsMarketing StrategyAccountingCustomer ServiceRestaurant ManagementOrganizational BehaviorBudgetsCustomer SatisfactionSuperior Work EthicResearchBusiness StrategyFinancial AnalysisEthical LeadershipHotel Management

ABOUT SHANE H.

Attention hospitality employers, I love hospitality! It all started when I was a busboy at Deer Valley Ski Resort when I was much younger. I loved watching all the tourists and skiers have a smile on their face when they talked about the great snow, great food, and how amazing the lodges are on the mountain. Now that I have more experience and education, I can do more than clear dishes and wipe off tables for companies. I currently work for the Venetian Las Vegas in Revenue Management & Room Analytics and have enjoyed learning all the things that go with the Las Vegas casino resorts. Previously, I worked in revenue management and strategic analysis with Sands Macao (in Macao, China) and before all my Casino experience I worked at the Keystone Ski Resort in Colorado and developed an appreciation for both hospitality, finance and strategic management. I also have years of experience in food and beverage, but my love lies in the analysis of rooms, customers, and business process re-engineering!I am very proud to have graduated from the Master\'s program at UNLV with two degrees, a Master\'s in Hospitality and an MBA. I received my undergraduate degree from Johnson & Wales - University in Denver. These two universities have given me a diverse education of the hospitality industry in two very different regions. I look forward to bringing my education and experience to your organization to make it more profitable and to grow myself.

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Shane H. — Director of Revenue Systems & Strategy at The Venetian Resort Las Vegas in Las Vegas, NV, US | Unifers