Shane Hetherington
Metrol
Aberdeen, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
@Metrol
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EDUCATION
1996 — 1997
Ballyfermot College of Further Education
Certificate, Media Studies
2007 — 2007
Dublin Business School
Diploma, Sports Journalism
2015 — 2024
American Public University System
Bachelor's degree, Information Technology Management
SKILLS
Instructor-Led TrainingLeadershipProcess ImprovementE-LearningOs XHelp Desk SupportNetworkingCustomer ServiceCustomer SupportGoogle ChromePerformance ImprovementTechnical SupportMentoringBusiness Process ImprovementComputer HardwareCustomer ExperienceActive DirectoryWindows 8Performance ManagementEmployee TrainingProfessional Development ProgramsTeam LeadershipSoftware DocumentationTroubleshootingTeam BuildingWorkforce ManagementCaptivateQuality AssuranceTime ManagementTechnical WritingTeam CohesionSystem AdministrationWindowsWindows 7Call CentersInstructional DesignSupervisory ExperienceCustomer SatisfactionTrainingSharepoint
ABOUT SHANE HETHERINGTON
A builder of teams, and a developer of People. I’m Self-Motivated, driven, and focused on…
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