Shane Giuliani
Chief Customer Officer | Driving customer value through market-leading diagnostics
- Role
- Chief Customer Officer at Imagen Technologies
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Shane Giuliani
Our team at Imagen Technologies is extending the frontiers of medicine and artificial intelligence to improve human well-being. We\'re catching disease early while making care more affordable and accessible.As Chief Customer Officer at Imagen, I lead our Customer Experience & Care Delivery Operations team, taking a customer-centric approach to how we serve both our partners and their patients.Our Customer Experience & Care Delivery Operations team includes Imagen\'s in-clinic Technologists & Sonographers across multiple states as well as Customer Success, Provider & Patient Engagement, Onboarding, Workflow Operations, Clinical Systems, Equipment & Installations, and Services Support functions.It\'s a privilege to deliver value for our customers across the important functions of this team, leading to improved quality and health outcomes, practice and patient experience, and practice financial performance.I joined the Imagen leadership team after spending the bulk of my career advising large healthcare companies on their corporate, growth, and customer experience strategies with Deloitte Consulting and Monitor Group. After Deloitte, I served on the leadership team at WithMe Health, a PBM and medication guidance solution company (acquired by SmithRx).General Management | P&L Ownership | Multi-State Platform Operations
Experience
Chief Customer Officer
Dec 2024 — Present
Education
Georgetown University
B.S. of Foreign Service, Cum Laude
Harvard Business School
MBA, Baker Scholar (Top 5%), Sheridan Logan Fellowship (awarded to one Baker Scholar)
Skills
- International Relations
- Management Consulting
- Market Entry
- Marketing Strategy
- Innovation Consulting
- Corporate Strategy Formulation
- Product Launch
- Behavioral Segmentation
- Competitive Analysis
- Market Research
- Analytics
- Business Strategy
- Valuation
- Strategic Consulting
- Strategy
- Strategic Planning
- Consulting
- Marketing
- Management
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