Shane Gardezi

Help Desk Technician @Arachas Corporate Brokers Ltd

Providing local and remote IT support to Arachas insurance customers and employees around Ireland. • Resolve IT issues on a daily basis both remotely and physically in the office. • Support various office locations around the country including, Dublin, Cork, Limerick, etc. • IT issues are also resolved over the phone when users call the Helpdesk number if issues are urgent. • Delivery and collection of IT assets such as Monitors, PCs, headsets and other peripherals to and from various sites/homes around the country for new hires starting and employees leaving in different office locations. • Maintaining, monitoring and updating of IT assets to ensure a track record of items that are in stock, deployed, pending disposal or retired. • Typical issues/requests include password resets, installation of software on pcs/laptops, mobile phone deployments, hardware deployment/collection etc.