Shane Donahue
Customer Service Associate @PGA TOUR Superstore
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WORK HISTORY
Customer Service Associate @PGA TOUR Superstore
Peabody, MA, US
As a customer service associate at the PGA Tour Superstore, I provided excellent customer service in a fast-paced retail environment, while processing sales and returns accurately and professionally. I supported customers with golf equipment questions, offering product knowledge and recommendations tailored to skill level and needs. Often, I performed golf club repairs and adjustments, including regripping, ensuring high standards of service and equipment care, typically 12 to 14 clubs at a time.
EDUCATION
Istituto Lorenzo de' Medici
Business
Springfield College
Sport Management
ABOUT SHANE DONAHUE
As a passionate Sport Management student at Springfield College, I am dedicated to delivering memorable experiences to sporting events. With hands-on experience volunteering for the Springfield Thunderbirds, Springfield College Athletics, and NCAA, I have developed a solid foundation in event operations, team coordination, and fan engagement.My roles have ranged from assisting with game-day logistics and presentations to collaborating with key stakeholders to ensure excellent event execution. I thrive in fast-paced environments where attention to detail and strong organizational skills are essential. Whether it\'s working behind the scenes to manage a team or presenting events, I am committed to creating impactful sports experiences that bring people together.With an interest in sports management and a growing skill set in event planning, venue management, and customer service, I am excited to further my career in the sports industry. I look forward to contributing to the success of future events.
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