Shane Devitt
Lead Consultant @ ContactCenterPro Consulting
- Role
- Lead Consultant at Contactcenterpro Consulting
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Shane Devitt
As a Partner at ContactCenterPRO Consulting, I leverage a deep expertise in contact…
Experience
Lead Consultant
Aug 2023 — Present · NC, US
ContactCenterPro Consulting is a full service consulting firm with advanced specialties in:Work at Home Audit and Best PracticesTechnology Vendor Selection (RequirementsDocuments, RFP and Decision Guides)Outsourcing vendor Selection (onshore, near shore and offshore)Creating At Home Programs (Best practices)Agent Retention (Quick ROl)Agent EngagementApplicant Intake Process (hire the right people)Onboarding/Training
Education
Bemidji State University
Bachelor's degree, Marketing Communication
2014 — 2019
Skills
- Sales
- Customer Service
- Customer Satisfaction
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Leadership
- Powerpoint
- Teamwork
- Retail
- Inventory Management
- Team Building
- Outlook
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