Shane de Silva
Operations Manager - Google Customer Solutions @TP
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WORK HISTORY
Operations Manager - Google Customer Solutions @TP
Toronto, ON, CA
Heading B2B & B2C Google sales processes with a team of 3 Cluster Managers, 15 Team Leaders and over 150 digital account strategists consulting new and existing Google Ads clients through Inbound and Outbound channels- Conduct weekly, monthly and quarterly business reviews with Google stakeholders- Manage the overall sales tech stack, including Salesforce and other sales tools- Analyze sales data, take action, and measure impact to support decision-making- Hire, develop, and manage a high-performing sales operations team- Collaborate with cross-functional teams to capture business requirements and implement new sales and customer-related processes- Directly influencing Google\'s sales revenue QoQ through different sales channels for new business onboarding (Small and Medium Business)
EDUCATION
Cardiff Metropolitan University
Master of Business Administration (MBA), Business Administration and Management, General
Northumbria University
Graduate Diploma in Management, Management
Northeastern University
Graduate Diploma in Management, Business Administration and Management, General
SKILLS
ABOUT SHANE DE SILVA
Experienced Manager with a demonstrated history of working in the telecommunication, Banking & BPO (Business Process Outsourcing) industries. Skilled in Business Planning, Analytical Skills, Customer Satisfaction, Customer Retention, Credit Management and Contact Centers. Strong professional with a Master of Business Administration (MBA) focused in Business Administration and Management from Cardiff Metropolitan University.
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